Refund policy

Refund & Return Policy - ZenithfixStore

Customer satisfaction is our top priority. We offer a hassle-free 7-Day Return & Replacement Policy for all our products.

1. Return Window
You have 7 days from the date of delivery to request a return or replacement if:
- The product received is damaged, defective, or incorrect.
- The product is not working as expected upon arrival.

2. Eligibility Criteria for Returns
To be eligible for a full return or replacement:
- The item must be unused, in its original condition, and packed in its original box.
- All included cables, attachments, accessories, and user manuals must be returned.
- Proof of purchase (Order ID or Invoice copy) is required.

3. How to Request a Return
1. Email us at support@zenithfixstore.com or message us on WhatsApp (+91- 8758190578) with your Order ID and photos/videos showing the issue.
2. Our support team will verify your request within 24 hours and arrange a reverse courier pickup from your location.

4. Refunds & Processing
- Prepaid Orders: Once the returned item passes quality check, the refund will be credited back to your original payment method (Bank/UPI/Card) within 5 to 7 working days.
- COD Orders: Refunds for COD orders will be processed directly to your bank account or UPI ID provided during the return request.

5. Non-Returnable Items
- Damage caused by customer misuse, liquid damage, or physical drop.
- Products returned without original packaging or missing accessories.

6. Need Help?
For any questions regarding returns or refunds, please contact us:
Email: support@zenithfixstore.com
Phone/WhatsApp: +91- 8758190578